The most asked questions
All the straps for our collections have an easy click-on/click-off system which allows you to change the straps
THOM OLSON watches can be unisex by matching charms to your personal taste.
THOM OLSON watches are "3ATM Water Resistant", so they are suitable for everyday use, they resist rain. However, they do not resist use in the shower, swimming. Damage caused by the presence of water inside the watch is not covered by our warranty.
You cannot change your order after placing it because our ordering and shipping process is automated.
Product exchange is not possible. However, you can return the product and order the one you want instead. We will refund you within 14 days after receiving and processing your return.
Our THOM OLSON site allows you to order from any part of the world. The shipping costs are calculated according to your location.
THOM OLSON watches are guaranteed for two years. The charms are not guaranteed.
It is necessary that you can raise the central part to indicate by a small arrow with a small flat object. After opening it you can go up or down this part of the clasp to adjust the bracelet to your size and close it.
THOM OLSON watches are designed with genuine leather bracelets. The quality of these can be altered by external factors such as perspiration, dirt and moisture. We advise you to use a protective leather spray regularly taking care to have previously remove the charms of the bracelet.
First, please consult your Junk Mail folder. If the mail is not in this folder, you can contact our customer service at firstname.lastname@example.org indicating your name, the email address used to place an order and the postal address. Our team will take care of your request and send you your tracking number.